Covid-19 Update - 24th March 2020

Due to Scottish Government Guidance all hotels, B&B's and holiday cottages have been requested to cease trading for the moment to help prevent further spread of the virus. As responsible owners we wish to follow this directive so are temporarily closing our doors to visitors. We hope that you will understand why we have done this.

 

We hope to be able to reopen as soon as it is safe to do so and will happily discuss any future bookings you may wish to make for later in the year. Please stay safe and look after yourselves. We look forward to seeing you later in the year when we can all travel freely again. Do get in touch if you would like to chat about a current or future booking.

 

Many thanks, Hester & Paul.

Booking Update - 20th April 2020

We hope you are managing to stay safe and well during this difficult time.

We want to let you know that as owners of Arden Holiday Cottage we have decided to remove our cottage from Cottages.com and its many sister companies.

We have not taken this decision lightly, as it will reduce the number of potential customers we will reach and impact on the number of bookings we will receive in the future. However, we feel we had no choice but to take this action as we are very disappointed and embarrassed with the way Cottages.com have treated guests that have booked with them.

As I am sure you are aware there are many holiday companies out there that have done the right thing and refunded holiday makers money during this time of restricted movement. Unfortunately Cottages.com has chosen not to do this and we are aware that many people are understandably upset by this.

We would like to reassure you that as owners we have not been paid for these cancelled holidays. If we had, then we would have done the right thing and refunded our future guests so that they could choose when and if they wanted to rebook once the lockdown has finished.  Cottages.com used to pay owners before guests came to stay – that was in our contract – during the pandemic they chose to change our T&C and now they are only paying two weeks after a guest has actually stayed at our property.  Because of this we now do not have your money to refund you unfortunately.

As owners we feel very let down by the lack of compassion shown by Cottage.com for its customers and are embarrassed to be associated with such a company, which is why we have chosen to leave them. We will still be opening our doors to guests as Arden Holiday Cottage but not through a booking company like Cottages.com. We want to be able to offer refunds when needed and behave in what we believe to be a moral and compassionate way to those who choose to holiday with us.

We wish you the best during this difficult time and hope that at some point you will be able to enjoy a getaway.

 

Best wishes,

Hester & Paul

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Irongray, Dumfries DG2 9SQ, UK

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